Customer Satisfaction
BT Office Furniture – Customer Testimonials
All the following testimonials are genuine.
Copies available upon request.
Hi Amanda,
Firstly I would like to thank you for the recent delivery we received of the 3 chairs I previously ordered, once again your delivery guys were very helpful and professional, and it can’t be easy carrying those chairs up 3 sets of stairs!!
I passed your information onto our secretary as she also ordered chairs for people…
Many thanks!
Ben Woodman
Medivet
Hi Derek
I would like to thank and commend your two staff members who were excellent yesterday. They conducted themselves in a thoroughly professional manner and considering the waiting time were the epitome of patience. Despite the long wait they took their time unloading and setting up when others may have been tempted to rush and get away. Please pass on my thanks for their efforts.
The rooms look really good. Hopefully the feedback today will be positive!
Regards
Stephen Jones
Sharp Laboratories of Europe Limited
Hi Leigh
Your guys have now finished and I must say what a fantastic job they have done. They have quickly and efficiently installed everything as well as being pleasant and friendly to our staff, who have interacted with them – a complete credit to your company. They have installed everything, and have left everything clean and tidy with no rubbish about.
Look forward to working with them in the near future.
Many thanks
Andy Weaver
Europa Group
Hi Dave & Derek
Please pass my thanks on to the team – another great job. Few pictures attached of the final office.
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Many thanks
Kate Miller
Selfridges & Co, London
Hello Amanda,
I received 2 chairs from you that I have ordered recently and would just like to thank you and the delivery guys for being so professional and helpful!
I was out of the office yesterday on an inspection and when I returned there were the 2 chairs I had ordered, fully put together waiting by my desk!
I was told the 2 lads who delivered the chairs, struggled up the stairs with them – this just shows the commitment and level of customer service so a massive thank you to the lads and yourselves at the office!
Many thanks
Ben Woodman
Medivet
Dear Leigh
Just had to send you a quick note regarding my experience with your company, and in particular Nigel who I have dealt with. Of course the product and the price have to be right but I must say that Nigel is one of the most helpful and friendly people I have had the pleasure of dealing with and is a credit to you and your company.
I run my own small family-owned firm and know all too well how important customer service is and how our staff have to wow our clients. Nigel certainly did. So much so that had I found another website that offered a better product, I would have called Nigel back to see if I could buy it from BT Office Furniture as I really wanted the business to go to him. And if I had found somewhere cheaper for the same product I would still have placed my business with Nigel just for the experience.
I look forward now to receiving the goods ordered and using your company again the next time I need more furniture.
Regards
Steve Blofield
SBA Financial
Many thanks for what was a superb delivery yesterday. Without a doubt one of the best jobs I have seen in a while. My wife said your team were very professional and I am certainly happy with the finish – not something I say lightly.
Thanks again
Gary O’Sullivan
Dear Leigh,
They’ve just arrived.
Thank you VERY much for the speedy service!
Best wishes,
Yvonne Haddow
CCLI (Christian Copyright Licensing International)
…Only a pleasure – I’ve been meaning to email since the installation and keep forgetting! Really – a very well done to you and your team – my FD, MD and CD were most impressed.
Kind regards,
Lyn Preuss
Medicine-Man.net
Hi Nigel
Thanks for this, I would also like to pass on my thanks to Dave and his team, they were brilliant and their attitudes were a breath of fresh air. A job very well done by all.
I have a small favour if at all possible, would you have someone who could move our HR desks around, they want to face each other and the IS chap has gout so can’t move anything. It would be a half hour job.
Many thanks
Lynda Cartledge
4com.co.uk
BT OFFICE COMMENT: This was carried out as per Lynda’s request
Hello Sarah,
Thank you for sending the replacement wheels so quickly.
Excellent customer service!
Kind regards,
David Duane
Hi Leigh
Just a quick email to say thanks for your help with the glass table, it was installed today and looks fantastic. Can you send Dave my thanks for the help with the delivery today.
Cheers
Chris West
Harts Office Solutions
Hi Derek and Leigh
Thank you so much for the lovely bottles of wine that arrived for me today, that was a lovely gesture and much appreciated.
And thank you as well for your fantastic service as per usual this year and your ability to deliver the furniture to me to such short deadlines. You’ve been a great help and enabled me to be able to meet the deadlines I’ve been set.
Thank you again gentlemen and have a wonderful Christmas.
Kind regards
Rachael Bate
Updata Infrastructure UK Limited
Hi Leigh,
Many thanks for the invoice and your help with the order – if only every time you had to place an order it was that pain free and quick!!
Kind regards,
Linda Casey
Cleaning & Support Services Association
Hi Nigel/Dave
Just to thank you for yesterday and for doing the Plymouth installation – all looked very smart and client very pleased – top service as always – many thanks.
Best wishes
Paul
PHI Concepts
Dear Sir/Madam,
Thank you for the two replacement units delivered today.
It has been a pleasure to deal with you.
Yours truly,
Dr John Farthing
Hi Chris
Marvellous! Thank you, wish there were more efficient companies like you around.
All the best, and thank you again
Andy Parry
Dear Sarah
My chair has now arrived and is all there. I can’t than you enough for all the help you gave me.
The service I received from you is so unusual in today’s world.
Once again thank you.
Brian Hobden
Hi Nigel
Thank you for emailing. It went very well thank you. Both of your guys were really helpful and efficient so thanks to them.
The screens were fine. I decided in the end to reuse 3 and leave the others. All looks very impressive!
Kind rgds
James Newton
Animal Friends
Dear Chris
Just wanted to say that we are really pleased with all the furniture that you supplied – our receptionist was “thrilled to bits”.
Your guys were very efficient and had all the furniture made up in good time.
Thank you for all your assistance.
Kind regards
Valerie Terry
Carter Bells
I want to thank you for what can only be described as exceptional service.
I ordered my desk and asked if it could be delivered on a specific day. You told me this could only be the case if there was a lorry coming up to Worcestershire.
But you really helped me out, kept me informed and when you realised the desk was going to be delivered to you on the day I requested, you had it delivered directly to me and assembled.
This is quality customer care and service, not to be forgotten and not to be kept to myself – I’m telling others how impressed I’ve been with you.
Once again, thank you.
Best wishes
Jo Lunn
Bowen Technique Training
Sarah
The table and chairs have all been delivered and installed now and I just say we are impressed with the products, value for money and the quality of the service we received.
Many thanks
Zoe Matthews
Harlow Council
Just wanted to say to all of you at BT Office Furniture, thank you once again for sorting out our furniture and making it as easy as possible!!
Claire M Levick
A&P Falmouth
Hi Chris
Just a quick mail to say the furniture is in and looks great. Your installation chap was fantastic, so thank you very much indeed. We will probably change the rest of the furniture later in the year including a new reception desk and boardroom table.
Once again thank you.
Kind regards
Mark Hilferty
Space the design practice
Attn. Leigh.
We’ve just had delivery of our 2 black cupboards. Thank you.
I felt we should let you know that your 2 drivers were absolutely lovely.
When I asked if it was a problem to take the cupboard up some stairs (2 flights), they responded that it wasn’t a problem and said “it’s our job”.
We have many deliveries to our offices and many times we are faced with miserable, unhelpful drivers. It was a pleasure to deal with your 2 guys today.
Olwyn Gibson
on behalf of Library HQ, The Castle, Carlisle
Chris
It’s all done. The fitters worked very hard and have done an excellent job.
Thank you very much; I won’t hesitate to come back to you for future needs.
Regards
Steve Barker
I have been meaning to send you these not very good photographs for ages, to let you see how well your screens worked with the one way vision film and also the orange operator chairs and funky coffee table.
The owner is delighted how we were able to squeeze a quart into a pint pot and transform a smelly old pet shop!
Thanks again for your help
Best regards
Val Plummer
McConnell Travel
Hi
I’m just sending a quick email to say thanks for the delivery of our table and chairs – I’m really impressed with the quick and professional service!
Kind regards
Sarena Parry
Solar Technologies
Leigh
10 OUT OF 10
All delivered on time, please convey my thanks to your fitters. Your service from start to finish was very professional.
Thanks
Chris Bushell
AON
Good morning Derek,
The headmistress was very very impressed (can’t stress how impressed) with the plans and we should have an order with you by the end of the day. Thank you so much for all of the hard work that you have put in.
It is greatly appreciated.
Cerys Parker
Director of ICT
Ipswich High School
Dear Sir/Madam
Firstly, this is a thank you for the professional manner with which the company has dealt with my husband and myself from calling in at your showroom and placing an order – and talking to not only the administrator – but also the stockroom workers – ie. Chris in particular.
Very knowledgeable and helpful. Your Admin Assistant was kind and patient in advising on products. To delivery – on the day very courteous and helpful gentlemen – including unwrapping and taking away the packing.
I know this would not be the biggest sale in your organisation but you made us feel no less important.
Once again thank you to all who make it a joy to do business with such a professional organisation.
Yours faithfully
Shelia Gray
Hi Leigh,
I just wanted to say a big thanks for getting us our Actiu office desks in time for our deadline – and also to say how great your guys were who delivered and assembled them all – they were fantastic!
Thanks,
Kristina Brown
Q Developments
Morning Leigh
Thanks for the prompt delivery of our furniture yesterday and the excellent service by the chaps that delivered it, they are a credit to your company.
Kind regards
Teresa
Wolsey Securities
Dear Derek
We are delighted with the new reception counter and have had plenty of compliments from our patients too!
Many thanks for your help and patience.
Best wishes and kind regards
Karen Dexter
North West London Medical Centre
Dear Leigh
Thank you so much for arranging the delivery of the Black Leather Executive Armchair last Thursday, the very day of the birthday for which it was planned as a very special present.
I realise that a few strings had to be pulled and am genuinely grateful that the effort was made. The recipient is utterly delighted with the chair, in fact it’s a problem tempting him out of it!
Thanks again and all the best,
Avril Bardoni
Derek,
I was very impressed with your men. They were pleasant and hard-working and did a brilliant job in record time (they finished at around 3.00).
Please pass on my thanks to them.
Thanks,
Dee Whitelock
VT Land
Derek,
Thank you very much for your generous gift this Christmas.
The hamper has just been delivered and Angela and I will enjoy unwrapping it and exploring and sampling the goodies over Christmas.
I was pleased to be able to make the recommendation to Selecta, without expectation of any recognition, as I knew you had previously provided us with first class service in Stratford and would not let Selecta down.
I know they are happy with the outcome and have considered you for other fit out projects.
My best wishes to you and the BT team for a happy and peaceful Christmas.
Roger Seddon
With many thanks.
Your delivery guys were v.impressive.
OwenJames Events Limited
Many thanks for excellent service
Terry Beasley
