Terms and Conditions

Telephone: 0800 298 7033

Email: sales@btoffice.co.uk.

Post: Units 3 & 4 Fleets Industrial Estate, 2 Willis Way, Poole, Dorset BH15 3SS


For our full Terms and Conditions please CLICK HERE

Order Placing – Please contact us before placing an order. For those who do not have a trading account with us we take payment with order by BACS, cheque or debit/credit card. We are happy to provide trading accounts to recognised organisations and institutions. Written orders can be emailed to us direct, sent in the post or faxed – easy ways to order.

Delivery Charges & Conditions – Delivery charges may apply, please contact the sales office for details. Delivery is usually free of charge to mainland UK only. Delivery to customers’ premises that are outside of the mainland may be available, please call us for a quote. The company will attempt to meet the buyer’s reasonable delivery requirements but delivery dates quoted are not guaranteed and shall not be of the essence.

Installation Service – A Professional installation service is available and carried out by factory trained technicians. We will deliver to any floor/multiple locations and remove all packaging materials when finished. Call for an extremely competitive quote. Retention of Ownership Property and title of the goods remains with BT Office Furniture until full payment has been received.

Prices – All prices quoted are exclusive of VAT at the prevailing rate.

Payment Options & Conditions – All Credit, debit cards and cheques accepted, as well as BACS payments. Credit facilities are available subject to status. All Government funded bodies qualify for credit facilities (Education, NHS, Local Authorities and Emergency Services etc). American Express Credit cards subject to 3.5% surcharge. Our payment terms for account customers are strictly 30 days net from invoice date.

Discrepancies/Damages – We must be notified of any discrepancies and damages within 48 hours of delivery. Damaged items will be repaired or replaced at the discretion of BT office furniture once we have established it to be a genuine fault, and not due to misuse of the product.

Guarantee & Conditions – All products are covered by a minimum 12 month manufacturer’s warranty. We reserve the right to repair or replace faulty goods at our discretion. Goods subjected to fair wear and tear are not covered. Goods that have been tampered with or subjected to inappropriate use are not covered. BT Office Furniture accepts no liability for any consequential loss, damage, cost or expense occurred whatsoever which arise out of the use of goods supplied by us.

Any goods replaced due to supposed fault that are in fact ok, will be subject to charges incurred for replacement goods, if we replace goods that are deemed to be ok will incur replacement charges. Interest at the rate of 2% (2 per cent) per month will be charged on all overdue payments where a third party has to be instructed to recover payment, all reasonable third party and company costs and expenses incurred are payable by the buyer in addition to the costs of any court and enforcement fees. The company shall be entitled at any time to repossess goods where payment has not been made and to enter the buyer’s premises to collect such goods.

Returns – All returns are accepted at the discretion of BT Office Furniture and under certain circumstances we reserve the right to refuse returns. We reserve the right to charge for returned goods that have been ordered in error or are no longer required.

Any goods that have been made to order cannot be returned, it is unlikely that these goods could be resold to another customer, or if a buyer could be found, the goods would have to be resold at a greatly reduced price. Made to order items can only be cancelled within 24 hours and will be subject to a 25% cancellation fee if production of the goods has not started.

It is the customers’ responsibility to check that the goods ordered fit into the required space/position, can fit into the premises they are to be located in, including that the goods can fit into lifts, up stairways, through doors and corridors etc. BT office furniture will not accept responsibility for goods ordered being returned for any of these reasons, unless we agree in writing. In some circumstances BT office furniture will alter/ replace goods to ensure they fit, but again, bespoke & made to order items cannot be returned, only altered or replaced, this can often incur extra cost to the client unless BT office furniture are at fault, then we would rectify the problem free of charge, but would not accept the goods being returned. It is the buyers’ responsibility to check colours and finish’s of products and not rely on computer images, if unsure please ask a representative for colour & finish swatch’s, we can send you these by post. BT office furniture will not accept goods being returned if the buyer decides the colour or finish is not suitable.

All sizes and measurements are approximate, and the finished goods, once manufactured can often alter slightly in their dimensions, the buyer will need to account for this when checking sizes etc, or ask a representative for more accurate measurements.

All deliveries should be checked by the Customer promptly against the accompanying consignment note. If the goods are damaged or differ to the quantities or items on the consignment note then BT Office Furniture must be notified within 48 hours of delivery. Regardless of any reason BT Office Furniture will not accept the return of any goods supplied against a Customer’s order unless BT Office Furniture’s agreement has been given in writing.

Without prejudice to your statutory rights, Goods may only be returned if they are unused, unassembled, in their original packaging and in a resalable condition. Goods to be returned may only be returned by the customer. The buyer shall be responsible for the cost of the return carriage of all goods returned which shall be at the risk of the buyer until receipt of the goods by BT office furniture. BT Office Furniture reserves the right to charge a minimum handling fee of 25% of the value of the goods for items returned when orders were placed in error or not wanted. This will be deducted from any refund given. Any damage to the Goods will be deducted from any refund given in addition to the minimum handling fee (if applicable) referred to above. We will refund the price of the Goods (if a refund is applicable) to you less any deductions in terms of the above clause once the Goods have been examined and within 30 days of their receipt from you by BT Office Furniture or persons assigned by us.

Changes/Corrections – Whilst we take the up most care to ensure that all information and pricing is accurate we reserve the right to change or correct any errors without prior notification.

Product changes – Sometimes manufacturers discontinue, or change product lines, when this happens we cannot always match previous items bought from us, we cannot except responsibility in such circumstances and will not accept returning goods to us if we can no longer match future orders. We will try to find alternative similar products to help offer some continuity in future product lines. Always ask a representative about the possible life span of a particular item or product line, and we will always advise customers of any items we believe are being changed or discontinued in the future.

For our full Terms and Conditions please CLICK HERE